Shipping & Returns

Made to Order Returns Policy 

At Cookie Colours, we care about the environment too much to produce endless amounts of products before knowing they will be loved. That's why, when you order from Cookie Colours your request goes directly to our factory to have your chosen item imprinted with the signature piece of art. As the item was created especially for you, we do not accept returns if you change your mind, ordered the wrong size or input the incorrect delivery address. We encourage you to check the Size Chart on the product page to ensure measurements are suitable, and double-check your order details before each purchase. 

All of our products go through a comprehensive quality check before being sent your way. However, if in the unlikely chance you receive the wrong item, the wrong size or a damaged item, shoot us an email at support@cookiecolours.com within 30 days of getting your order. We'll do our best to sort things out, whether it's sending you a replacement or giving you a refund. We've got your back!

 

Shipping Information

As items are made to order, we recommend ordering your purchase 2-4 weeks in advance.

We are committed to providing you with the best possible purchasing experience. Please read our shipping policy carefully to understand how we process and deliver your orders.

Processing Time:

  • Most orders are processed and prepared for shipment within 2-7 business days depending on your chosen item.

Shipping Methods:

  • Your purchase will make its way to you with the courier selected to deliver in the fastest and safest way. We use established secure distribution channels (eg. UPS, DPD, EVRI, Royal Mail, etc).
  • Your tracking number will become available once the order has been shipped and sent via email to your email address provided. 
  • Shipping times can vary between 1-30 days depending on your chosen items & delivery destination. 

Shipping Rates:

  • Our Standard Shipping rates and delivery times vary based on your destination.
  • Shipping rates are calculated based on the weight, dimensions, and destination of the items in your order.
  • You can view shipping rates during the checkout process before confirming your order.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number.
  • You can use the tracking number to monitor the progress of your shipment on our website or the carrier's website.

Shipping Destinations:

  • We currently offer shipping within Europe & US destinations. Please check the checkout page for available shipping options to your location.

Customs and Import Duties:

  • For international orders (typically outside of Europe), customers are responsible for any customs duties, taxes, or import fees imposed by their country's authorities.

Lost or Delayed Shipments:

  • In the rare event that your shipment is lost or significantly delayed, please contact our customer support team at support@cookiecolours.com, and we'll work to resolve the issue promptly.

If you have any questions or concerns about our shipping policy, feel free to contact our customer support team at support@cookiecolours.com.